ICERA took centerstage at the recent 2019 DPHA conference to win top honors in customer service. The annual event is a national showcase that recognizes the best in the decorative plumbing and hardware industry. ICERA was honored to receive this coveted award in recognition of their ongoing commitment to customer service that exceeds everyday expectations.
“We are thrilled and honored by this award and give so much credit to all our team members who truly give their best effort on a daily basis,” said John Curby, vice president of sales and marketing. “Building exceptional customer relations has been a top priority in everything we do and especially in every interaction we have with our customers, from the initial sale to providing long-term service and support.”
Held Nov. 7-10 in Seattle, the DPHA conference recognizes new product designs, provides networking opportunities and celebrates all manner of innovation. During the announcement of the Customer Service Department of the Year award, ICERA was praised for excelling in key categories, including responsiveness, courtesy, knowledge and overall performance. The company’s service team was also recognized for their willingness to go above and beyond to help customers and resolve issues in the field.
