In 2019, LG will launch LG ProActive Customer Care – a service that uses artificial intelligence to deliver the most advanced, personalized customer service in the industry.
With it, LG can immediately alert LG appliance owners to potential issues before they happen. It can also expedite repairs, and even offer useful maintenance tips – saving users time and money and keeping their appliances performing their best.
For example, if an error is detected– whether it’s refrigerator cooling performance, reduced air flow in a dryer vent or over-sudsing in the washer caused by too much detergent – LG ProActive Customer Care will send the user an alert. It will also provide tips for how the user can solve the issue – oftentimes with simple solutions that can avoid the hassle of scheduling a service call.
And ProActive Customer Care will even help with routine maintenance: For example, if it’s time to replace the water filter in the fridge, LG will not only alert the owner, but it also will help them purchase the filter without even having to ask. When it’s time order more dish or laundry detergent, LG ThinQ dishwashers and washing machines connect seamlessly with Amazon Dash Replenishment to automatically reorder the supply so the homeowner never runs out of essentials.
Already the most-awarded appliance brand in customer satisfaction and reliability, LG is bringing customers added peace of mind so they can feel confident in the performance of their appliance for years to come. LG plans to roll out the service this year across kitchen and laundry appliances.
