ISFA Appoints New Membership Director

Published: April 7, 2024

The International Surface Fabricators Association (ISFA) is pleased to announce the appointment of Heather Duve as its new membership director. In this role, Heather will lead the association in driving membership growth and retention, as well as contribute to the development of events, programs, groups, resources and other initiatives.

Before joining ISFA, Duve served as the membership and development director at the Water Quality Association (WQA), an Illinois-based organization representing the point-of-use, point-of-entry water treatment industry in the United States. During her tenure, she oversaw membership recruitment and retention initiatives, facilitated member support and spearheaded sponsorship recruitment for WQA events.

Before her time at WQA, she held positions in member services for various associations, including the Urgent Care Association of America. Heather earned her degree in journalism from Bowling Green State University, and she maintains a Certified Association Executive designation from the American Society of Association Executives.

“I am thrilled to join the ISFA team,” said Duve. “And I’m looking forward to applying my expertise to drive membership growth and engagement through the strategic development of the value proposition and the creation and expansion of programs and resources that support fabricators and other industry professionals. I continuously seek innovative methods to enhance the member experience, and my dedication to delivering exceptional customer service is unwavering.”

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“Heather comes to ISFA with the expertise that will drive growth and opportunity for the association and its membership,” said Marissa Bankert, ISFA executive director. “Her passion for association management and member services is a perfect fit for the organization, and we are excited to see how she can help us expand membership and increase engagement.

Photo credit: International Surface Fabricators Association

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